At Stellar She, we strive to provide the best experience for our customers, including efficient and reliable shipping services. Below is our detailed shipping policy to help you understand what to expect when you place an order with us:
Processing Time
Once your order is placed, it will be processed within 1-3 business days. During this time, we carefully prepare your package to ensure it arrives in perfect condition.
Shipping Time
We offer free worldwide shipping on all orders. Delivery typically takes 5-10 business days, depending on your location. Please note that shipping times may vary slightly due to customs processing, weather conditions, or other unforeseen circumstances.
Shipping Partners
We work with trusted shipping partners to ensure timely delivery. You will receive a tracking number once your order has been shipped, so you can monitor its progress in real time.
Customs and Duties
For international orders, additional customs fees or import taxes may apply, depending on your country’s regulations. These fees are the responsibility of the customer and are not included in the product price or shipping cost.
Address Changes
Please ensure that your shipping address is entered correctly at checkout. If you need to update your address after placing an order, contact us within 24 hours. We cannot guarantee changes to your address once the order has been processed.
Lost or Delayed Packages
While we work hard to ensure all packages are delivered on time, delays may occasionally occur due to factors outside our control. If your package is significantly delayed or lost, please contact our customer service team, and we will assist you in resolving the issue promptly.
Refunds for Undelivered Orders
If your package does not arrive within 30 business days, you are eligible for a full refund or replacement, depending on your preference. Simply reach out to our support team with your order details.
Contact Us
If you have any questions or concerns about your shipment, please don't hesitate to contact us. Our customer support team is available to assist you at any time.
We are committed to ensuring a smooth and stress-free shipping experience for all our customers. Thank you for shopping with us!
