Money-Back Guaranteed

At Stellar She, we are committed to delivering high-quality products that you can trust. However, we understand that unexpected issues can arise. That’s why we offer a 100% Money-Back Guarantee to ensure your satisfaction and confidence in shopping with us.

When Can You Request a Refund?

We provide a full refund or replacement under the following conditions:

1. Damaged Packaging: If your product arrives with a broken seal, leaks, or visible damage to the jar.
2. Defective Product: If the cream does not work as intended or shows signs of contamination.
3. Incorrect or Missing Item: If you receive the wrong product or an incomplete order.

How to Request a Refund

1. Contact Us

   • Email us at stellarshe.usa@gmail.com  with the subject line: "Refund Request."
   • Include your order number, photos of the product (showing the damage or issue), and a description of the problem.

2. Assessment

   • Our customer service team will review your request and get back to you within 2 business days.

3. Resolution

   • Once approved, you will have the option to either:
     • Receive a full refund to your original payment method.
     • Get a replacement product shipped at no additional cost.

Important Notes

• Refunds will only be issued for claims made within 30 days of receiving the product.
• The product must not be fully used (unless the issue is related to the cream's performance).
• Return shipping fees for defective or damaged products will be covered by us.

Our Promise to You

Your satisfaction is our priority. We take every claim seriously and will work to resolve any issues promptly. Thank you for choosing Stellar She, where beauty meets quality!